As Estecenter, we are committed to keeping the satisfaction of our customers at the highest level. Regarding the dental treatment, hair transplantation and plastic surgery services we offer, we act within the policy framework set out below to meet the return or refund requests of our customers in case of any problems.
1. Refund and Return Terms:
- In the event that our customers are not satisfied with the services we provide or encounter any problems with our services, refund or return requests may be met.
- Refund or refund requests must be made within 14 days following the provision of the service.
- Refund or refund requests must be submitted in writing to info@estecenter.com
2. Return and Refund Procedure:
- Refund or refund requests are reviewed in detail and, if necessary, the customer may be contacted for additional information.
- Approved refund or return requests are processed as soon as possible and processed through the relevant payment method.
- Refund or refund transactions usually take 5-10 business days from the date of the transaction.
3. Refusal of Returns and Refunds:
- Refunds or refund requests made more than 14 days after the provision of the Service are not accepted.
- Refunds or refunds may be refused due to problems caused by improper use of our Services or due to consequences caused by incorrect information provided by the customer.
- Refund or refund requests may be accepted or rejected at our sole discretion.
4. Warranty Terms:
- In the event of any problems or dissatisfaction with the services we provide, we undertake to provide our customers with the necessary support and to do our best to resolve the problems.
- For problems that occur within a certain period of time after treatment, certain warranty terms apply. You can contact our customer service for detailed information.
Within the framework of this policy, we aim to maximize customer satisfaction and protect the rights of our customers. Please feel free to contact us for any return or refund requests.